Building strong relationships with customers is what makes a business successful. However, the food delivery business also has lots of traits that other businesses don’t have, so the CRM you are going to use needs to be one that is created specifically for food delivery.
Delivety is a powerful all-in-one online order management system with CRM features included directly in the Operator Dashboard, where operators or dispatchers can see all of the customer data they need in order to enable successful interactions with customers: delivery addresses, order history, and much more.
Having a website with an online ordering system is going to be the most important part of the order flow; however, other forms of online orders are rising now, as well, such as messengers, chatbots, Instagram, etc. Delivety helps concentrate all of the forms of ordering into one easy-to-navigate place with the Operator Dashboard, where the operator or dispatcher can manage the online and phone orders quickly and efficiently. Thanks to the extensive API, orders from your website will immediately appear in the Operator Dashboard, so that the operator can easily set times for kitchen staff and assign couriers in just a couple of clicks.
There are numerous benefits that come with using an online food order management system. First of all, you can prepare and deliver your dishes much faster than before, because every stage of the order journey is now under control with firm timing, thus helping you to keep your customers satisfied and reduce labor costs. Second, this method is far cheaper than it would be to sell your delivery through the traditional food delivery aggregators that are eating into your profits with their 30% commission fees. Third, you can also grow your customer base and use it for marketing purposes to boost your revenue stream.
What is the best device to use for the Delivety Operator Dashboard?
This can depend on how often your operators have to call the customers. If phone communication with customers is essential for your business, then we would recommend using a tablet or a phone (yes, your operators can use their own phones to launch the Operator Dashboard!). That’s because the Operator Dashboard comes complete with integrated call functionality, so that your operators can call customers or couriers anytime with just one click.
If the operators do not conversate over the phone much, or you would prefer to continue using your existing phone system (PBX or VoIP), however, then a PC or Mac with a widescreen monitor would be much better. In this case, your operators will be able to see up to 25 orders simultaneously. A standard monitor is quite enough for this, and it doesn’t even require touch screen functionality.