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Food Order Management System

Orchestrate your food delivery workflows for better performance: Delivety makes it simple to manage your business processes.
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System zarządzania zamówieniami żywności

Domains for your brands

  • Domain is a top hierarchy instance where workflow starts in the Delivety food order management system. You can think of Domanis as  your brands or websites that you are receiving orders from
  • Create a separate Domain for each of your brands to direct your order flow across locations, operators and cooks
  • Each Domain can receive orders from multiple sources, such as websites, phone calls, chatbots, etc. 
  • Of course, you can only set up one domain if you operate under a sole brand name
Domains for your food delivery brands

Locations for your kitchens

  • Locations allow you to set up multiple kitchen addresses, or order pick-up/collection points, in other words
  • Your operators can distribute incoming orders to clients’ nearest or least busy kitchens
  • In the case that you deliver from a single kitchen, you can set up one location
Locations for your food ordering kitchens

Dish Types for your processes

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  • Dish Types allow you to automatically distribute an order’s dishes to the appropriate cooks
  • The dishes will appear on their Kitchen Dashboards immediately once the order has been confirmed, along with the time left to complete them. For instance, the pizzaiola will only see the pizzas on their screen, whereas the sushi master will only see the rolls
  • You can create as many dish types as you wish, and even assign more than one dish type to any of your cooks, if necessary
  • The number of combinations for dish types and cooks is virtually unlimited, allowing you to craft your processes in the most suitable way for your own food delivery business
Dish Types for your food ordering processes

Roles for your employees

  • Roles allow you to assign various Dashboards to your employees and create a comprehensive set of tools for each workplace. For instance, a person can have the Operator and Cashier roles assigned to them, while another person can have Analytics and Data Export in their set, and your сhef can have the roles of Cook, Order Assembler and Recipes Editor assigned to them
  • You can assign as many roles as needed (even all of them!) to one person
  • The number of potential role combinations is unlimited, so that it can adapt your particular business model
Employees management for food ordering

Orders Assembly process

  • The Order Assembler is an employee who receives a flow of prepared dishes from cooks and then assembles them into the orders that they belong to
  • You can imagine Order Assembly as a gateway between your kitchen and the delivery process, as it serves as a cornerstone process of your food delivery business
  • The Order Assembly Dashboard allows an employee to see the orders sorted by the time they must be ready for delivery, as well as check the dishes, amenities and accessories included inside the orders
  • The order’s check can only be printed when all of the items are marked as “completed” in the Assembly Dashboard. This ensures that nothing is missed and that all of the orders are ready for delivery in time
Food delivery orders Assembly process

Common Questions

What is an online food delivery management system?

Delivety’s online food delivery management system is a powerful tool for managing every aspect of your food delivery business all from one place. 

It interconnects all of the tasks and people in your team in the most efficient way to boost your ROI, and acts as a bridge between you (the Owner), your staff and your customers, helping to reduce hassle, waiting times, human mistakes, lead time, etc. and make the “order journey” a flawless and delightful experience for your customers. 

It also empowers you to grow your own brand and customer loyalty, rather than be stuck paying 30% or more to online ordering platforms, aggregators and marketplaces for each order you receive.

How can online food delivery help restaurant owners?

The online food delivery market has grown worldwide by more than 50% each year since 2018. In simple words, it’s a great way to expand your restaurant business beyond the number of seats and tables in your venue, and you can essentially boost your steam of revenue with much less effort than you would if you had tried to create 100% occupancy or open another restaurant. 

If the act of online food delivery is taken seriously, it can ultimately serve to provide much more revenue than your offline business can.  In fact, many restaurants that have started to provide online food delivery as a simple attempt to increase cash-flow have now grown into successful online food delivery businesses.

How do I set up my own food delivery company?

In order to set up your food delivery company you need the following

  1. Find the perfect niche for the product that you are going to cook and deliver Just take a look around you. Who are your customers? Where do they live or work? Don't be afraid to compete against the big guys. They lack everything that you have: a human touch, a connection with customers, and a great product that you care about. The product and the niche are the most crucial things to consider, before you get started, as these are going to account for 99% of your future success
  2. Decide how much you are going to invest Every business starts with some capital. But for a food delivery business, this can range all the way from just $5,000 to $25,000, depending on the country you are in and the scale that you are going to start out with. Regardless, you don’t need to purchase or open a restaurant. All you need to do is simply rent a suitable kitchen with the necessary equipment. In many countries, you can even rent a cloud kitchen (sometimes called a “dark kitchen” or “ghost kitchen”) that is already equipped with everything that you need. This greatly reduces your initial investment, and can be a perfect move if you are going to start with a “proof of concept” first.
  3. Hire staff and do the paperwork You’re going to need your cooks and your chef (if you are not going to be the one, then sometimes this can be a great idea to start with). You’ll also need a delivery staff: drivers, preferably with their own vehicles to help reduce initial investments. Don’t forget about the necessary paperwork, as well: register your business and get the necessary permits, open a bank account, and get the insurance coverage for your staff, if required in your country. 
  4. Create your food delivery menu, website and marketing materials These are must-haves for building your brand, and even if you start as a “proof of concept”, you are still going to need them all in order to reach and delight your customers. You have to explore your niche thoroughly and create the relevant marketing plan before you get started.
  5. Find and adopt a technology that allows you to run all of the abovementioned processes Delivety is the perfect online food ordering system for food delivery start-ups, as it requires no initial investments - you pay-as-you-go starting from the second month. Moreover, you also don’t need to spend much on computers and other devices. All you need is an ethernet printer and a couple of tablets, which are not even strictly necessary, as your staff can use their own devices (such as their phones) to work with Delivety as well. But the main advantage of Delivety is that you can effectively manage all the aspects of your food delivery business without having to involve any additional software or IT costs.

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